Privacy Policy & Terms of Service

1. Information We Collect

Sqweek Home Services ("we," "us," or "our") collects the following types of information:

• Personal Information: Name, email address, phone number, service address, and payment information when you request a quote or book a service.
• Communication Data: Records of your communications with us via phone, text message, email, or our website forms.
• Service Information: Details about the services you request, appointment dates, service history, and feedback.
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Provide and deliver window cleaning and related services
• Process payments and maintain billing records
• Communicate with you about appointments, quotes, and service updates
• Send appointment reminders via text message and email (with your consent)
• Improve our services and customer experience
• Comply with legal obligations and enforce our terms
• Send promotional communications about our services (with your consent, which you may withdraw at any time)

3. SMS/Text Messaging Policy (TCPA Compliance)

• Service quotes and estimates
• Appointment confirmations and reminders
• Service updates and changes
• Payment confirmations
• Promotional offers (if you opt-in separately)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us process payments, send communications, or manage our business operations.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, sale, or acquisition of our business.
• With Your Consent: When you explicitly authorize us to share your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt-out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at (385) 412-9923 or via email.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser, though disabling cookies may affect website functionality.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of our services after changes constitutes acceptance of the updated policy.

1. Agreement to Terms

By accessing our website, requesting a quote, or using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.

2. Services Description

Sqweek Home Services provides professional window cleaning, blind cleaning, and related services for residential and commercial properties in Utah, Salt Lake, and Davis Counties, Utah. All services are subject to availability and scheduling.

3. Pricing and Payment

• Pricing is provided via custom quote based on property size and service requirements
• Quotes are valid for 30 days from the date provided
• Payment is due upon completion of service unless other arrangements are made
• We accept credit cards, debit cards, and other payment methods as specified
• For Forever Clean Plan members, payment is automatically charged to the card on file after each service
• Prices are subject to change with notice

4. Scheduling and Cancellations

5. Forever Clean Plan Terms

• The Forever Clean Plan is a recurring service plan with quarterly window cleaning
• Services are automatically scheduled every 3 months
• Payment is automatically charged to your card on file after each completed service
• Plan requires a minimum commitment of one year from the date of enrollment
• After the first year, you may cancel at any time with 30 days written notice
• Pricing for Forever Clean Plan members is guaranteed for the duration of active membership
• You may pause your plan for up to 6 months with advance notice

6. Service Guarantee

We stand behind our work with a 100% satisfaction guarantee:

• If you are not satisfied with our service, contact us within 48 hours
• We will return to address any concerns at no additional charge
• Our guarantee covers workmanship and service quality, not natural environmental factors after service completion

7. Property Access and Safety

• You agree to provide safe access to all areas requiring service
• Please secure pets during service appointments
• Notify us of any hazards, special access requirements, or property conditions that may affect service
• You are responsible for ensuring clear access to windows and removing fragile items from window areas

8. Liability and Insurance

• Sqweek Home Services carries $2,000,000 in liability insurance
• We are not responsible for pre-existing damage to windows, screens, or property
• We are not liable for damage caused by defective equipment, seals, or property conditions not caused by our service
• Any damage claims must be reported within 48 hours of service completion
• Our liability is limited to the cost of the service provided

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Sqweek Home Services and protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Sqweek Home Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

11. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved as follows:

• First, by good-faith negotiation between the parties
• If negotiation fails, through binding arbitration in Utah County, Utah
• Governed by the laws of the State of Utah
• You waive the right to participate in class action lawsuits

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Sqweek Home Services regarding the use of our services.